New Car Warranty

Do I have to have by Vehicle Serviced by a Dealership

Do you have to have your car serviced by a dealership to keep your new car warranty?

There is considerable confusion among car owners about their servicing requirements, especially regarding what is required for them to maintain their new car warranty. We get asked this question a lot

Its not unusual for a salesman to say that a new vehicle has to be serviced in a dealership to maintain a new car warranty, this is incorrect.

Under EU Block Exemption legislation, which has been around for many years now, a manufacturer cannot force a buyer to have their car serviced by their official dealership network, and cannot refuse to honour a new car warranty simply because a car has been serviced elsewhere.  However, a manufacturer does have the right to set a servicing schedule which must be adhered to.

Jaguar Land Rover Warranty Exclusions are as follows

While your warranty is as robust as your Land Rover, it doesn’t cover all items, such as those subject to adjustment or replacement during normal service or maintenance operations. Likewise, it won’t cover repair or replacement required as a direct result of:

  • Normal wear and tear

  • Failure to properly maintain the vehicle in accordance with Land Rover's maintenance schedules and service instructions

  • Refilling or topping-up with incorrect fuel, e.g. petrol used instead of diesel

  • Failure to use Land Rover specified parts or fluids (or parts of equivalent quality) 

  • Damage resulting from neglect, accident, or improper use

  • Unauthorised modifications of the vehicle or parts (modifications outside of Land Rover specifications)

At DS Automotive we always use the official Jaguar Land Rover Service Sheet which is downloaded from Topix (Jaguar Land Rover technical information site)

plus we use Topix for all Jaguar Land Rover Information and Technical Bulletins

We always use Genuine Jaguar Land Rover Parts and approved Petronas Oils  for all vehicle servicing up to 3 years old.

Online Service History is always updated with every service carried out and printed copy attached to invoice.